Frequently Asked Questions
Everything you need to know about your Velites gear and orders.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do you offer a warranty on your jump ropes and fitness equipment?
Yes, all Velites hardware comes with a 2-year manufacturer warranty against defects in materials and workmanship to ensure you can train with confidence.
What is your return policy for unused gear?
We offer a 30-day return window for all items in their original packaging and unused condition. Please note that for hygiene reasons, personal care products like hand balms cannot be returned once opened.
How do I choose the right size for my jump rope?
Each product page includes a detailed sizing guide. Generally, we recommend standing on the center of the cable; the handles should reach your armpits for an optimal competitive fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.