Returns & Exchanges
At Velites, we stand by the quality of our high-performance gear and offer a 30-day window for returns or exchanges to ensure you are completely satisfied with your purchase. Items must be in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the products in their original boxes, ensuring all tags and accessories are included to prevent damage during transit.
Ship the Gear
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned equipment, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing